01. Order Cancellation

At HI POWER SOLAR, we understand that plans can change. If you wish to cancel an order, please contact us as soon as possible using the phone or WhatsApp number provided on this page.

02. Before Dispatch

Cancellation requests received before an order is dispatched can generally be processed, subject to order status and any applicable legal requirements.

• Provide your order number and registered phone number.
• Clearly mention that you want to cancel the order.
• Wait for confirmation from our support team.

03. After Dispatch

Once an order has been handed over to the courier, cancellation may no longer be possible through our normal order process.

Please contact us immediately. We will explain the available options according to the courier status, product condition and applicable law.

04. Cash on Delivery Orders

If you placed a Cash on Delivery (COD) order and want to cancel it, contact us before dispatch whenever possible. Please do not refuse a parcel without first contacting our team to discuss the situation.

05. Prepaid Orders & Refunds

If payment has already been received and an eligible cancellation is approved, the refund will be processed through an agreed available payment method.

• Refund processing time may depend on the payment provider or bank.
• Any applicable deductions must be communicated clearly and handled according to law.
• Refunds will not remove any mandatory consumer rights.

06. Cancellation by HI POWER SOLAR

We may need to cancel an order in circumstances such as:

• Product is unavailable or out of stock.
• Incorrect product pricing or listing information.
• Delivery details cannot be verified.
• A genuine operational or courier issue prevents fulfilment.

If payment has been received for an order we cancel, we will communicate the available refund arrangement in accordance with applicable law.

07. Changes to an Order

If you want to change the product, quantity, phone number or delivery address, contact us before dispatch. Changes may depend on stock availability and order processing status.

08. Important Information

09. Customer Rights

This policy does not limit any cancellation, refund or other rights that customers may have under applicable Pakistani consumer protection laws.