01. Introduction

Welcome to HI POWER SOLAR. These Terms & Conditions govern your access to and use of our website, products and services. By visiting our website or placing an order, you agree to these terms and applicable laws.

02. Products & Descriptions

We aim to provide accurate product descriptions, specifications and images.

• Actual product appearance, packaging or accessories may vary slightly.
• Product specifications should be checked before purchase.
• Voltage, wattage, capacity and compatibility depend on the specific model.
• Please contact us if you need clarification before ordering.

03. Pricing & Payments

• All prices are displayed in Pakistani Rupees (PKR), unless stated otherwise.
• Prices and promotional offers may change without prior notice.
• Shipping charges may be added at checkout or confirmed before dispatch.
• Available payment methods will be shown during checkout or communicated by our team.

04. Orders & Confirmation

When you place an order, you are submitting a purchase request. We may contact you to verify your order details.

• Orders are subject to product availability.
• We may request confirmation of your phone number and delivery address.
• We reserve the right to cancel an order if an item is unavailable or details cannot be verified.
• Any cancellation or refund will be handled according to applicable policies and laws.

05. Shipping & Delivery

Delivery timelines and charges are estimates and may vary by location, courier availability and parcel requirements.

Customers are responsible for providing complete and accurate delivery details. Please refer to our Shipping & Delivery Policy for further information.

06. Returns, Refunds & Exchanges

Return, refund and exchange requests are handled according to our published Refund & Return Policy and applicable consumer protection laws.

Please contact our support team before sending any product back.

07. Warranty

Warranty coverage varies by product, manufacturer and supplier. Only products with an explicitly stated warranty are covered under the relevant warranty terms.

Please check the product listing or warranty documentation before purchasing.

08. Electrical & Product Safety

Customers must use electrical products according to their manufacturer's instructions and specified ratings.

• Check voltage, polarity, wattage and current requirements before connecting any device.
• Only compatible 12V DC appliances should be connected directly to a suitable 12V battery.
• 220V AC appliances require an appropriately rated inverter and safe installation.
• Use suitable cables, fuses and protective equipment.
• Seek help from a qualified electrician when required.

09. Website Use

You agree not to:

• Use this website for unlawful activities.
• Attempt unauthorized access to website systems.
• Interfere with website functionality or security.
• Copy or misuse website content, branding or images without permission.
• Submit false or misleading order information.

10. Intellectual Property

Website text, branding, graphics, logos and original content belonging to HI POWER SOLAR may not be reproduced or used commercially without prior permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party platforms and services, including Shopify, payment providers and courier companies. Their services may be governed by separate terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, HI POWER SOLAR is not responsible for indirect losses arising from misuse of products, incorrect electrical connections or circumstances beyond our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.

13. Changes to These Terms

We may update these Terms & Conditions when necessary. Updated terms will be published on this page. Continued use of the website after an update is subject to the revised terms, to the extent permitted by law.

14. Governing Law

These terms are governed by the applicable laws of Pakistan. Any disputes will be handled by the competent authorities or courts with jurisdiction under applicable law.