01. Our Warranty Commitment

At HI POWER SOLAR, we aim to provide reliable products and helpful customer support. Warranty coverage depends on the individual product, its manufacturer or supplier, and the warranty details provided at the time of purchase.

02. Check Warranty Before Purchase

• Check the product listing for warranty duration and coverage.
• Some products may be sold without a manufacturer or supplier warranty.
• Warranty conditions may differ between product models.
• Keep your order confirmation, invoice or proof of purchase.

03. What May Be Covered

Where a product has a valid warranty, coverage may include qualifying manufacturing defects or faults specified by the manufacturer or supplier.

Assessment and any repair, replacement or other remedy will follow the applicable warranty terms and mandatory consumer rights.

04. What May Not Be Covered

Subject to applicable law and the specific warranty terms, coverage may not extend to:

• Physical damage, breakage or accidental damage.
• Damage caused by water, fire, excessive heat or misuse.
• Incorrect voltage, polarity, wiring or electrical connection.
• Unauthorized opening, modification or repair.
• Normal wear and tear or consumable parts.
• Damage caused by unsuitable batteries, chargers, inverters or accessories.

05. How to Make a Warranty Claim

1. Contact HI POWER SOLAR using our phone or WhatsApp number.
2. Provide your order number or proof of purchase.
3. Share the product model and a clear description of the issue.
4. Send photos or a video if requested for initial assessment.
5. Follow the return, inspection or service instructions provided by our team.

06. Inspection & Resolution

A warranty claim may require inspection by the seller, manufacturer or authorized service provider. If the issue qualifies, the available remedy will depend on the product warranty and applicable law. This may include repair, replacement or another legally required solution.

Do not send a product to an address without receiving return instructions first.

07. Electrical Product Safety

• Always follow the product's manual and manufacturer instructions.
• Check voltage, current, polarity and power ratings before use.
• Connect only compatible 12V DC appliances directly to a suitable 12V battery.
• Use a properly rated inverter for 220V AC appliances.
• Incorrect connections may cause damage and may affect warranty eligibility.

08. Warranty & Consumer Rights

This policy does not remove or restrict any consumer rights that cannot legally be excluded under applicable Pakistani law. If a warranty document or manufacturer condition conflicts with a mandatory legal right, the applicable law will prevail.

09. Policy Updates

HI POWER SOLAR may update this policy when necessary. The latest version will be published on this page. Product-specific warranty commitments already applicable to an order remain subject to their stated terms and applicable law.