01. Our Commitment

At HI POWER SOLAR, we aim to provide quality electronics, solar accessories, 12V appliances and household products. If there is an issue with your purchase, please contact our support team so we can assist you.

02. Return Eligibility

To request a return, please follow these conditions:

• Contact us within 7 days of receiving your order.
• The product should be unused and in its original condition.
• Original packaging, accessories, manuals and supplied items should be included.
• Proof of purchase or order details may be required.
• All returns must be approved by our customer support team before shipping.

03. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective or different from what you ordered:

• Contact us within 24 hours of delivery.
• Share your order number and contact details.
• Provide clear photographs or an unboxing video showing the issue, where available.
• Our team will review the request and guide you through the next steps.

04. Items That May Not Qualify for Return

• Products damaged due to misuse, negligence or incorrect installation.
• Items modified, repaired or opened by unauthorized persons.
• Products with missing accessories or original components.
• Items showing damage caused after delivery by the customer.
• Products specifically marked as non-returnable, subject to applicable consumer laws.

Nothing in this policy is intended to limit any mandatory rights available to customers under applicable law.

05. Refund Process

• All return requests are reviewed before approval.
• Approved refunds are processed through an agreed payment method.
• Refund processing time may depend on the payment provider or bank.
• Original delivery charges may not be refundable unless the return is due to our error or applicable law requires otherwise.

06. Replacement or Exchange

Where available and appropriate, HI POWER SOLAR may offer a replacement or exchange for an eligible damaged, defective or incorrect product. The available resolution will be discussed with the customer.

07. Return Shipping

Our support team will confirm the return method and responsibility for return shipping charges when your request is approved. Please do not send products to an address without receiving return instructions.

08. How to Request a Return

Contact our team with:

• Your order number.
• Your name and registered phone number.
• Product name and reason for return.
• Photographs or video, if relevant.