FREQUENTLY ASKED QUESTIONS
HI POWER SOLAR
CLEAN ENERGY • SMART SAVINGS • BRIGHT FUTURE
Quick Answers • Helpful Support
Welcome to Our Help Centre
Find answers to common questions about shopping, products, orders, delivery, payments and customer support at HI POWER SOLAR.
Shopping & Products
1. What products does HI POWER SOLAR offer?
We offer a range of solar-related products, 12V DC appliances, electronics, kitchen appliances and everyday household products. Availability may change.
2. How can I check product specifications?
Visit the relevant product page and review its description, model and specifications. Contact us if you need further information before ordering.
3. Are all products suitable for solar or battery use?
No. Only products specifically rated for compatible 12V DC use should be connected directly to a suitable 12V battery. Standard 220V AC appliances require an appropriately rated inverter.
4. How can I place an order?
Select your desired product, add it to your cart and follow the checkout instructions. Provide accurate contact and delivery details.
Orders & Payments
5. How will my order be confirmed?
Our team may contact you by phone or WhatsApp to verify order details before dispatch.
6. Which payment methods are available?
Available payment methods will be displayed during checkout or confirmed by our team. Cash on Delivery may be available for eligible orders and locations.
7. Can I cancel my order?
Contact us as soon as possible. Cancellation is generally easier before dispatch. Please see our Cancellation Policy for details.
8. Can I change my delivery address?
Contact our team before dispatch. Address changes depend on order processing and courier status.
Shipping & Delivery
9. Do you deliver across Pakistan?
We offer delivery to locations supported by our available courier services. Coverage may vary in remote areas.
10. How long does delivery take?
Estimated delivery is generally 3–7 business days after confirmation and dispatch. Remote areas and courier conditions may require additional time.
11. How can I track my order?
If tracking information is available, our team or courier service can share the tracking details with you.
Returns & Warranty
12. Can I return a product?
Return requests are handled according to our Refund & Return Policy and applicable consumer laws. Contact us before sending a product back.
13. Do all products have a warranty?
No. Warranty coverage depends on the product and its manufacturer or supplier. Check the product listing or contact us before purchasing.
14. What should I do if my product arrives damaged?
Contact us promptly and share your order details along with clear photos or a video of the parcel and product, if available.
Contact & Customer Support
15. How can I contact HI POWER SOLAR?
You can contact us by phone or WhatsApp at +92 345 4488400.
16. Where is HI POWER SOLAR located?
Madina Chowk, Depalpur, Punjab, Pakistan.
17. Who is the CEO of HI POWER SOLAR?
Javed Basheer is listed as the Chief Executive Officer.
18. Who manages HI POWER SOLAR?
Managed By: ITXMajidKing.
STILL HAVE A QUESTION?
HI POWER SOLAR
Madina Chowk, Depalpur, Punjab, Pakistan
Call / WhatsApp