01. Delivery Coverage

HI POWER SOLAR aims to deliver products throughout Pakistan, subject to courier service availability and delivery coverage in your area.

02. Estimated Delivery Time

Our general estimated delivery time is 3–7 business days after order confirmation and dispatch.

• Major cities: Delivery timelines depend on courier availability.
• Smaller towns and remote areas: Additional time may be required.
• Public holidays and unexpected courier delays may affect delivery.

03. Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before order dispatch. Charges may vary according to location, parcel weight, dimensions and courier service.

04. Order Confirmation

Our team may contact customers through phone or WhatsApp to verify:

• Customer name and contact number.
• Complete delivery address.
• Selected product and quantity.
• Cash on Delivery or other payment details, where applicable.

Orders may be delayed if confirmation information is incomplete.

05. Order Processing & Dispatch

Orders are processed after confirmation and product availability checks. Dispatch time may vary depending on stock, order volume and operational conditions.

06. Shipment Tracking

Where tracking facilities are available, customers may receive a tracking number or shipment update through the contact details provided with their order.

07. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information. Incorrect addresses, unavailable phone numbers or incomplete details may cause delivery delays or failed delivery attempts.

08. Delayed or Failed Deliveries

Delays may occur because of weather conditions, courier operations, holidays, access restrictions or other circumstances outside our control.

If your parcel is delayed or marked as undelivered, contact our customer support team for assistance.

09. Receiving Your Order

• Check the parcel packaging when receiving it.
• Report visible transit damage to us as soon as possible.
• Keep your order details and packaging until you have checked the product.
• For damaged or incorrect items, refer to our Return & Refund Policy.